Terms & Conditions

8. RETURNS AND REFUNDS
   • The Software and/or Services once licensed are non-returnable and non-refundable. However, the Software and/or Services may be eligible for refund / replacement within 7 days from the date of license if it is licensed through cloud services and it fulfils any of the following conditions:
     • Not of the characteristics or features as advertised/mutually agreed
     • Delivered late form the stated delivery schedule unless such delay was due to reasons beyond our control.
   • Refund requests and replacement will be however, subject to checking and vetting by the Company.
   • Company shall effect all repayments towards accepted refund requests of the Users as prescribed by the Reserve Bank of India or any other competent authority under any law, within a reasonable period of time, or as prescribed under applicable laws.
   • If Payment is done twice by you then share the order number and bank reference for validation and verification. To confirm this double payment will take minimum two working days. If there is any double payment, we shall refund the extra amount received.
   • We will not be able to refund the additional charges your banker has deducted from your account in relation to relevant the transaction made.
   • Repayment will be refunded in same method which you have used to license the Software and related services.
   • Damages due to neglect, improper usage or wrong application will not be entertained.
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9. CANCELLATION POLICY

There is no cancellation policy unless if it is licensed through cloud services. Such cancellation can be made by sending us an email on hello[at]substantial[dot]ai before getting it delivered, which is within 2-3 hours after placing an order with us. However, you shall bear banking  charges applicable. Refund will be processed through same mode within 7- 10 working days.

10. YOUR OBLIGATIONS AND RESPONSIBILITIES

In the access or use of  our website, you shall comply with these Terms and Conditions and the special warnings or instructions for access or use posted on the website. You shall act always in accordance with the law, custom and in good faith. You may not make any change or alteration to the website or any content or services that may appear on this website and may not impair in any way the integrity or operation of the website. Without limiting the generality of any other provision of these Terms and Conditions, if you default negligently or wilfully in any of the obligations set forth in these Terms and Conditions, you shall be liable for all the losses and damages that this may cause to us or  our partners or licensors.

11. INTELLECTUAL PROPERTY
    • All information and content available on the Website and its “look and feel”, including but not limited to trademarks, logos, service marks, text, graphics, logos, button icons, images, audio clips, data compilations and software, and the compilation and organization thereof (collectively, the “Content”) is the property of Substantial AI and/or the Company, our affiliates, partners or licensors, and is protected by laws of India, including laws governing all applicable forms of intellectual property.
    • Neither the content nor any portion of this Website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our express, prior written consent.
    • If you believe that copyrighted materials have been copied in a way that constitutes copyright infringement, please send an email or written notice to our Grievance cell for notices of infringement and provide the following: (i) identification of the copyrighted work(s) that you claim has been infringed and that you are the copyright owner or authorized to act on the copyright owner’s behalf; (ii) a description of the material that you claim is infringing and the location of the material on the website; (iii) your address, telephone number and email address to: Hargun Singh Grover at the email address support[at]substantial[dot]ai.

12. THIRD PARTY LINKS

We are not responsible for the content of any off-website pages or any other websites linked to or from our Website. Links appearing on this Website are for convenience only and are not an endorsement by us, our affiliates or our partners of the referenced content, product, service, or supplier. Your linking to or from any off-website pages or other websites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-website pages or any other websites linked to or from the website, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy policies and terms and conditions. You should carefully review the terms and conditions and privacy policies of all off-website pages and other websites that you visit.

13. SUBMISSIONS
    • It is our policy to decline unsolicited suggestions and ideas. Notwithstanding our policy with regard to unsolicited suggestions and ideas, any inquiries, feedback, suggestions, ideas or other information you provide us (collectively, “Submissions”) will be treated as non-proprietary and non-confidential.
    • Subject to the terms of our Privacy Policy, by transmitting or posting any Submission, you hereby grant us the right to copy, use, reproduce, modify, adapt, translate, publish, license, distribute, sell or assign the Submission in any way as we see fit, including but not limited to copying in whole or in part, creating derivative works from, distributing and displaying any submission in any form, media, or technology, whether now known or hereafter developed, alone or as part of other works, or using the submission within or in connection with our products or services. You also acknowledge that your submission will not be returned and we may use your submission, and any ideas, concepts or know how contained therein, without payment of money or any other form of consideration, for any purpose including, without limitation, developing, manufacturing, distributing and marketing our Software and/or Services.
    • If you make a submission, you represent and warrant that you own or otherwise control the rights to your submission. You further represent and warrant that such submission does not constitute or contain software viruses, commercial solicitation, chain letters, mass mailings, or any form of “spam”.

14. DISCLAIMER OF WARRANTY

 This Website is provided to you “as is,” without warranty of any kind either expresses or implied. Neither Company nor its employees, agents, third-party information providers, licensors or the like warrant that the Website or its operation will be accurate, reliable, uninterrupted or error-free.  

Substantial AI makes no warranty that the Software, Service or our content will meet your requirements, or that the services will be uninterrupted, timely, secure, or error free; nor does Substantial AI make any warranty as to the results that may be obtained from the use of the service or as to the accuracy or reliability of any information obtained through the service.

15. EXCLUSION OF LIABILITY
    • The content of the pages of this Website is for your general information and use only. It is subject to change without notice.
    • Whilst we try and ensure that the details, descriptions and prices of the software and services provided/ displayed on the Website are accurate, errors may occur. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fulfil any order that you may place based on such erroneous, inaccurate or out-of-date information regarding pricing, shipping, payment terms, or return policies.
    • To the maximum extent permitted by applicable law, Substantial AI assumes no liability or responsibility for (i) any errors, mistakes, or inaccuracies of content displayed on the Website; (ii) any personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our Website or any product; (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein; (iv) any interruption or cessation of transmission to or from the website; and/or (v) any bugs, viruses or the like that may be transmitted to or through our Website by any third party.

16. INDEMNIFICATION

You agree to defend, indemnify and hold Substantial AI, its affiliates, agents and representative  harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of this Website.

17. DISPUTES
    • With respect to any dispute regarding the website, all rights and obligations and all actions contemplated by these Terms and Conditions shall be governed by the laws of India and the courts of New Delhi, India.
    • To the fullest extent permitted by applicable law, any dispute, differences or claim arising out of your visit to our website, or any purchase shall be referred to and finally resolved by Mediation and in accordance to the dispute resolution provisions under Consumer Protection Act, 2019.
    • Please review our other policies, including Privacy policy, posted on this site. These policies also govern your visit to our website. We reserve the right to make changes to our site, policies, and these Terms of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

18. CONSENT TO RECEIVE NOTICES ELECTRONICALLY BY POSTING ON THE WEBSITE AND VIA EMAIL
    • You consent to receive any agreements, notices, disclosures and other communications (collectively, “Notices”) to which these Terms and Conditions refer from us electronically including without limitation by email or by posting notices on this Website. You agree that all Notices that we provide to you electronically satisfy any legal requirement that such communications be in writing in English.
    • To withdraw your consent to receive Notices electronically, you must notify us of your withdrawal of such consent by emailing us at: hello[at]substantial[dot]ai and discontinue your use of this website. In such event, all rights granted to you pursuant to these Terms and Conditions, including but not limited to the limited licenses set forth hereof, shall automatically terminate. Unfortunately, we cannot provide the benefits of this website to any user that cannot consent to receipt of Notices electronically.

19. COMMUNICATION

You will be required to enter a valid email address and phone number while placing an order on the Website. By registering Your email and phone number with us, you consent to be contacted by us via phone calls, SMS notifications, mobile applications and/or any other electronic mode of communication in case of any order or shipment or delivery related updates. We will not use your personal information to initiate any promotional phone calls or SMS.

20. GRIEVANCES

We are committed to resolving all disputes in a fair, effective and cost-efficient manner. We seek to resolve any User concerns through our Grievance cell.

• All Grievances related to the purchase or services shall be addressed to Hargun Singh Grover (Grievance officer)
• please write us on support[at]substantial[dot]ai
• Call us at + 91 78888 35707
• The officer will get back to the User within 48 hours of the receipt of Complaint.
• Every grievance will be provided with a complaint/ticket no. which can used to track the status of the grievance.
• Redress or closure to a grievance might take around one month from the date of receipt of complaint.

However, if you are dissatisfied with our Grievance redressal mechanism, these Terms of Service provide that dispute will be resolved through mediation in accordance with Consumer Protection Act, 2019.

GENERAL

We will not be deemed in default here under or held responsible for any cessation, interruption or delay in the performance of its obligations here under due to earthquake, flood, fire, storm, natural disaster, act of God, war, terrorism, armed conflict, labour strike, lockout, or boycott.

Entire Agreement. This Agreement comprises the entire agreement between you and us and replaces any prior agreements pertaining to the subject matter contained herein.

Effect of Waiver. The failure of us to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision. If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties’ intentions as reflected in the provision, and the other provisions of this Agreement remain in full force and effect.

Termination. We reserve the right to terminate your access to the Website and license the Software and, if we reasonably believe that you have breached any of the terms and conditions of this Agreement. Following termination, you will not be permitted to use the Website and we may, in its sole discretion and without advance notice to you, cancel any outstanding orders for any of the Software/Services. If your access to the Website is terminated, we reserve the right to exercise whatever means it deems necessary to prevent unauthorized access of the Website. This Agreement will survive indefinitely unless and until we choose, in its sole discretion and without advance to you, to terminate it.

Assignment. You may not assign your rights and obligations under this Agreement to anyone. We may assign its rights and obligations under this Agreement in its sole discretion and without advance notice to you.

Substantial AI Private Limited

Registered Office address: Cabin, 2^nd Floor, Plot No. 1, Circular Road, Khasra No. 1032, Near Gupta Hospital, Amritsar, 143001

Tel:  +91 99903 63338, Email:  hello[at]substantial[dot]ai

BY USING THIS WEBSITE OR BY PLACING ORDER FROM THIS WEBSITE YOU AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS WEBSITE.