Refund & Cancellation

 
  • RETURNS AND REFUNDS
  • The Software and/or Services once licensed are non-returnable and non-refundable. However, the Software and/or Services may be eligible for refund / replacement within 7 days from the date of license if it is licensed through cloud services and it fulfils any of the following conditions:
    • Not of the characteristics or features as advertised/mutually agreed
    • Delivered late form the stated delivery schedule unless such delay was due to reasons beyond our control.
  • Refund requests and replacement will be however, subject to checking and vetting by the Company and refunds are processed within 30 days.
  • Company shall effect all repayments towards accepted refund requests of the Users as prescribed by the Reserve Bank of India or any other competent authority under any law, within a reasonable period of time, or as prescribed under applicable laws.
  • If Payment is done twice by you then share the order number and bank reference for validation and verification. To confirm this double payment will take minimum two working days. If there is any double payment, we shall refund the extra amount received.
  • We will not be able to refund the additional charges your banker has deducted from your account in relation to relevant the transaction made.
  • Repayment will be refunded in same method which you have used to license the Software and related services.
  • Damages due to neglect, improper usage or wrong application will not be entertained.
 
  • CANCELLATION POLICY

There is no cancellation policy unless if it is licensed through cloud services. Such cancellation can be made by sending us an email on hello[at]substantial[dot]ai before getting it delivered, which is within 2-3 hours after placing an order with us. However, you shall bear banking  charges applicable. Refund will be processed through same mode within 7- 10 working days.